Privacy Policy

Last updated June 2026

This Privacy Policy explains how Vance Cole (“Vance Cole,” “we,” “us”) collects, uses, and protects the information you provide when you use this website and request a hearing consultation.

Information we collect

When you complete our questionnaire, we collect the information you submit — including your name, phone number, email address, ZIP code, and your answers about your hearing. We may also collect limited technical data such as your device type, browser, and how you arrived at our site (for example, the marketing campaign that referred you).

How we use your information

We use your information to contact you about a hearing consultation, to match you with the right device and financing options, to provide and improve our services, and to comply with legal obligations. With your consent, we contact you at the phone number you provide — including by automated technology, AI-generated voices, and prerecorded messages — for these purposes. Consent is not a condition of any purchase.

Sharing your information

We do not sell your personal information. We share it only with service providers and audiology partners who help us deliver the consultation and services you requested, and only as needed for those purposes, or where required by law.

Your choices

You can opt out of calls and messages at any time by replying STOP to a text, saying “stop” during a call, or emailing us at the address below. You may request access to, correction of, or deletion of your personal information, subject to applicable law.

Data security & retention

We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law.

Contact us

Questions about this policy? Email team@vancecole.health.